THE ROLE
The person appointed will be reporting directly to the Finance Director with an overall responsibility for the Customer Service, Order Management and Logistics Management activities.
Key responsibilities include:
- Receiving and processing sales orders from UK customers.
- Issuing sales invoices to customers.
- Inputting price lists, commercial and promotional discounts by product/customer into the Company's ERP system.
- Customer payments reconciliation (in coordination with the Finance).
- Liaising with the Business Account Managers (BAM) to coordinate the Trade Customers’ sales forecast and consequently the product replenishment raising purchase orders to intercompany manufacturing Companies.
- Collaborating with Business Account managers and collating their forecasts, building these into an order plan for the factory.
- Working closely with production and planning teams to ensure the timely availability of goods.
- Managing freight forwarding companies to ensure the smooth flow of goods from their location to the UK 3PL warehouse.
- Managing relationships with Trade Customs and issues related to excise duties.
- Soft monthly and Hard Year-End Reconciliation of physical vs accounting value of inventory (in coordination with the Finance).
- Reconciliation of physical vs accounting value of inventory (in coordination with the Finance Manager).
- Implement and drive Supply Chain strategies and efficiencies.
- Managing the relationship and monitoring all activities performed by 3PL warehouse provider, holding them to account for performance while negotiating future contract changes as required.
- When necessary, supporting your team in processing sales orders received from UK customers. This is a hands-on role and will at times require support of your team across all aspects for supply and customer service.
- When necessary, supporting your team in issuing sales invoices to Customers.
- Monitoring own inventory held in the UK and agreeing safety stock targets to maximise availability while minimising working capital.
- Building relationships with customers looking to improve service to them while seeking optimal order efficiency.
THE IDEAL CANDIDATE
- The successful individual will likely have 5 years’ experience in a Supply Chain / Logistics role, ideally within the UK FMCG industry.
- Knowledgeable of the ERP systems such as JD Edwards.
- Proficient in the use of Microsoft Office suite, data extraction and ability to run reports, most notably Excel.
- Fluency in English with excellent communication and presentation skills including teamwork and relationship skills.
- Knowledge of the Italian language a bonus.
If you have the skills and experience and are looking for a new challenge, we would be delighted to see your CV.